We managed to arrange an interview with Jannie from FLEX1ONE, who put into words why the company has gone digital.

Why has FLEX1ONE gone digital?

There are two reasons for this, says Jannie. The first is that management wants to streamline and make the processes around the many service inspections/emergency tasks more flexible. They achieve this through a digital solution, as they can communicate faster and more structured between the office and the employees who perform the individual tasks. The app helps with this, as each employee always has an overview of their tasks and can easily see whether there are other tasks in the area that can be completed at the same time. The other reason is that the digital solution is more comprehensive than the familiar paper method. With an electronic setup, they can, for example, attach images as documentation for the work tasks performed in the field – while they are out there. And that saves them a lot of time.

“It is crucial for us to be as thorough and accurate as possible when we are out with our customers. In order to standardize the quality of our work, we have introduced fixed procedures/checklists that our employees work from. These checklists were previously handled through registration on paper, which the employees had to fill out and then scan in. We have managed to optimize this process with the help of Inspectly.”

Why is photo documentation important to you?

Documentation is important because they need traceability in their inspections, says Jannie. This is because it is not always the same service technician who inspects the same lift the following year.

Therefore, it is important that the service technician can at any time see which tasks were carried out previously and which remarks were noted during previous inspections.

Furthermore, the documentation gives them the opportunity to be more precise in their communication with customers, notes Jannie. Through the documentation, their customers can more easily relate to the work they have carried out. Overall, this creates a better dialogue internally as well as externally about their task execution.

What advantages do you gain from the digital checklists?

It is crucial for them that they are as thorough and accurate as possible when they are out with their customers, explains Jannie. In order to standardize the quality of their work, they have introduced fixed procedures/checklists that their employees work from. These checklists were previously handled through registration on paper, which the employees had to fill out and then scan in. They have now managed to optimize this process with the help of Inspectly.

The first advantage is therefore that, through centralized management of the checklists, they can implement changes for all employees at once. This is a major difference from before, when the checklists were in paper form with each employee. Changes to the checklists previously meant that they had to send the new lists to the employees, who then had to remember to print the new version. They avoid that by being able to manage all changes from a central point.

Another advantage of introducing digital checklists, Jannie continues, is the possibility of making these smarter than the paper version. On paper, a checklist is what it is, but in the digital world a checklist can change appearance based on the answers an employee gives. This means that they can ask the right questions in relation to manufacturer, lift type, inspection intervals, etc. This gives their employees a better overview, as the checklists only contain relevant questions.

The third advantage of the solution, Jannie also mentions, is that each individual lift can be scanned and identified with Inspectly via QR or barcodes. This ensures, partly, that the employee always knows that it is the correct lift he/she is working on, and partly that the completed service report is always saved for the correct lift.

This solution is absolutely crucial for them, says Jannie, as their customers need these reports in connection with inspections from the Danish Safety Technology Authority. Overall, Inspectly gives them a number of advantages that are very beneficial both economically and in terms of work. They are therefore very pleased with the decision to introduce digital checklists at FLEX1ONE.