Do you want to be the driving force behind a Customer Success organization that is to be scaled globally? And do you want to build structures, processes, and a team that can keep pace with a fast-growing SaaS company?
Inspectly is looking for a Senior Customer Success Manager who can elevate the CS function to the next level – strategically, operationally, and humanly. A leader who can combine modern SaaS practices with an understanding of what creates real customer value and long-lasting customer relationships.
You will be responsible for developing a Customer Success organization that can scale internationally. You set the direction, lead the team, and ensure that our customers get maximum value from Inspectly – from onboarding, adoption, and learning to relationship and retention. You work hands-on, but with a clear strategic vision of where we need to go. And you will be a central part of the commercial leadership team with direct reference to the CCO.
As a Senior Customer Success Manager, you will be the central driving force for our Customer Success department, which needs to be able to grow and scale in line with our expansion into new markets without compromising the high customer satisfaction we currently have in Denmark. You set the direction for the future customer journey – from activating new customers, feature adoption, and ensuring that customers can find answers to their questions about the platform.
We expect you to lead with clarity, trust, and humanity. You create direction and psychological safety in a team with many interfaces – and you take the lead when decisions need to be made.
You believe in freedom under responsibility; that people perform best when they have ownership and clear frameworks. You actively work with feedback, learning, and development – both individually and in the team – and see yourself as both a bearer of culture, coach, and executor.
High customer satisfaction and low churn, driven by proactive customer dialogue and data-driven recommendations
Accelerated adoption among new customers through strong onboarding and Time-To-Value reduction
Scalable processes that enable the team to handle growth across markets
Clear and measurable customer value, documented via KPIs
A strengthened and consistent customer experience for both small and large customers
You are an experienced Customer Success leader with international SaaS understanding and a keen eye for how to build a Customer Success organization that creates value throughout the customer lifecycle.
We envision that you:
Have 3–5+ years of experience in Customer Success in SaaS – preferably with management responsibility
Have worked with customer journeys, churn prevention, expansion, and data-driven CSM
Have experience with or understanding of international scaling
Have strong communication skills in Danish and English
Have experience with support tools, AI assistants, ticketing, and self-service universes
Work in a structured, analytical, and KPI-driven manner
Are motivated by developing both people, processes, and customer value
As a person, you are empathetic, curious, and proactive. You have the ability to build trust, set direction, and cultivate followership in a rapidly evolving organization – and you thrive in the tension between strategy and execution.
Practical information
Position:
Senior Customer Success Manager
Type:
Full-time position
Address:
Lægårdsvej 24
8520 Lystrup
Application:
Send application and CV to career@inspectly.com
Write “Senior Customer Success Manager” in the subject line
Employment:
As soon as possible
Questions about the position:
If you are interested and have questions about the position, you can contact our CCO, Jesper Wilhelmsen, at jw@inspectly.com
At Inspectly, you become part of a growing software company where we combine modern technology with deep industry understanding. We do not build solutions for the sake of technology – we build tools that make a concrete difference for thousands of craftsmen and site managers both in Denmark and internationally.
An environment with both responsibility and development
We believe that the best solutions arise when talented people are given the freedom to take responsibility. You will have the opportunity to work independently, take ownership, and shape your tasks – but always with a strong team behind you that supports, challenges, and helps you shine. We expect you to be curious and eager to develop – and in return, you will receive both guidance, trust, and support to succeed.
A strong community and a learning culture
We collaborate across disciplines between development, product, Customer Success, and the business in general. We prioritize knowledge, feedback, and continuous improvement – and we strive to create an environment where there is a short path from idea to action, and where we also connect socially, e.g., through joint events and an informal Friday beer.
The technologies of the future – today
We actively work with AI and automation – both in our product and in our internal workflows. You do not need to know everything beforehand, but you should be ready to learn, develop, and experiment with us. It is part of our culture to dare to fail and learn quickly.
Practical
We are located in Lystrup north of Aarhus in modern facilities with good coffee, flexible meeting times, and space for both walk-and-talks and focus. You will become part of a team that is passionate about building something that not only works – but that people genuinely look forward to using.
