Service Level Agreement

May 20, 2026

This Service Level Agreement describes the availability, operation, maintenance, and support of Inspectly’s service.

General

Inspectly makes the Service available as a cloud-based solution.

We work continuously to ensure stable operation, high availability, and a good user experience.

Availability

Inspectly works continuously to ensure high availability and stable operation.

The Service has historically had an uptime of around 99.9%, and we strive to maintain a similar level through ongoing monitoring, maintenance, and improvements.

Uptime is not guaranteed, and the Service is provided “as is”.

Downtime may occur in connection with:

Scheduled maintenance
Updates and improvements
Unforeseen events

Maintenance

We perform ongoing maintenance and updates of the Service.

Maintenance may result in temporary unavailability.

Wherever possible, we aim to schedule planned maintenance outside of normal working hours.

Support

Inspectly offers support to users of the Service.

Support is provided via email or other available support channels.

We aim to:

Respond to inquiries as quickly as possible
Prioritize critical issues higher than minor errors
Resolve issues within a reasonable time depending on complexity

Errors and Incidents

We work continuously on monitoring the Service.

If errors or operational disruptions occur, we will:

Identify the cause
Prioritize by impact
Implement necessary measures to restore operation

Backup and Restoration

Inspectly has established backup and restoration procedures in order to reduce the risk of losing customer data in the event of technical errors, operational disruptions, or other incidents.

Backup includes data that has been received and stored in Inspectly's server environment. Data that only exists locally on a user's device and has not yet been synchronized to Inspectly's servers is not covered by Inspectly's backup procedures.

In the event of a need for restoration, Inspectly assesses the specific situation and chooses the most appropriate method based on the nature of the incident, the technical options, and the consideration of data integrity.

Restoration cannot be guaranteed in all cases and is not a general service for the manual recovery of user- or customer-deleted data.

Changes

Inspectly reserves the right to continuously change the Service, including functionality, technical platform, and content.

Changes may occur without prior notice when necessary for operation, security, or improvements.

Technical Requirements

Inspectly’s web platform supports the latest versions of common browsers, including Chrome, Firefox, Edge, and Safari.

We cannot guarantee full functionality in older browser versions or less common browsers.

The Inspectly app supports the latest three versions of iOS and Android.

Functionality and performance may vary depending on the device, operating system, and browser.

Limitation of Liability

Inspectly is not liable for indirect losses, including loss of business, lost profits, or loss of data, unless otherwise provided by mandatory legislation or separate agreement.